Shipping & Delivery Policy
Welcome to BANKO
This Shipping & Delivery Policy outlines the terms, conditions, and procedures governing shipping and delivery services provided by BANKO. By accessing or using the Website, placing an order, or benefiting from any service or promotional offer, you expressly acknowledge and agree to be legally bound by this Policy and all related policies.
Acknowledgment and Acceptance
By using the Website, placing any order, or benefiting from any shipping- or delivery-related service, offer, or feature, the Customer expressly, irrevocably, and legally acknowledges and agrees to this Policy, the Terms and Conditions, and all related policies.
The Customer further acknowledges that failure to read, review, or understand this Policy shall not affect its legal validity, operational enforceability, or relieve the Customer from complying with its provisions.
Electronic Consent
The Customer expressly, irrevocably, and legally acknowledges that, prior to completing any order, they electronically accepted the Terms and Conditions and the Gift Policy by selecting the designated acceptance checkbox before proceeding to payment.
Such electronic acceptance shall constitute legally binding evidence that the Customer has read, understood, and fully accepted all applicable policies and terms, including, without limitation:
- The Gift Policy
- Shopping Voucher Policy
- Operational Fees
- Payment Processing Fees
- Order Cancellation Policy
- Refund Procedures
- All provisions contained within this Policy
Accordingly, the Customer shall have no right thereafter to object or claim lack of knowledge, review, or awareness of any of the foregoing.
Shipping Coverage
BANKO currently provides shipping and delivery services exclusively within the Kingdom of Saudi Arabia, subject to the operational coverage areas available through BANKO or its affiliated logistics providers and shipping carriers.
BANKO reserves the right, at its sole discretion, to modify, restrict, suspend, or exclude any shipping destination or service area whenever operational or logistical circumstances require.
Processing, Shipping and Delivery Time for Standard Orders
For standard orders that are not subject to promotional campaigns or special operational offers, processing, shipping, and delivery times are estimates only.
Estimated delivery generally ranges between one (1) and three (3) weeks, depending on operational conditions.
Delivery periods may be extended due to circumstances including, but not limited to:
- High operational demand
Peak shopping seasons
Delays by logistics providers
Delays by shipping carriers
Technical or operational issues
Regulatory procedures
Circumstances beyond BANKO's reasonable control
Force majeure events
Any similar operational circumstances
Such delays shall not constitute a breach of BANKO's obligations. Any stated delivery timeframe is an estimate only and shall not constitute a fixed or guaranteed commitment unless expressly stated otherwise.
Special Operational Promotional Campaigns
Certain promotional offers or operational campaigns may require different processing and delivery periods, including, but not limited to:
- Gift promotions
- Products offered in exchange for shipping fees only
- Special operational campaigns
- Similar promotional events
For such promotions, processing, shipping, and delivery periods may differ from normal delivery times and may range from twenty-five (25) days to one hundred twenty (120) days.
By participating in or benefiting from these promotional campaigns, the Customer expressly and irrevocably agrees to these special operational delivery periods.
Shipping Companies and Third-Party Service Providers
BANKO may, as operationally required, utilize third-party shipping carriers, logistics providers, and external service providers to fulfill shipping and delivery services.
To the fullest extent permitted by applicable law, BANKO shall not be liable for delays, interruptions, failures, or other issues arising from the actions or omissions of such third parties.
Shipping Information
The Customer bears full responsibility for ensuring the accuracy, completeness, and validity of all shipping and delivery information provided, including, but not limited to:
- Full Name
- Mobile Number
- City
- District
- National Address
- Postal Code
- Building Number
- Unit Number
- Any other operational information required to complete delivery
Any error, omission, or inaccurate information shall be the sole responsibility of the Customer, including any resulting operational or financial consequences.
Failed Delivery Due to Customer Information
If delivery cannot be completed due to any reason attributable to the Customer, including but not limited to:
- Incorrect shipping information
- Incomplete shipping information
- Unclear address
- Customer being unreachable
- Failure to respond
- Any other Customer-related reason
the Customer shall be solely responsible for all resulting fees and costs, including, where applicable:
- Shipping charges
- Re-shipping charges
- Operational processing fees
- Logistics fees
- Any disclosed non-refundable charges
- Any related operational or financial costs
Refusal to Accept Delivery
If the Customer refuses to accept the shipment without a legally valid reason, or if delivery cannot be completed for reasons attributable to the Customer, BANKO reserves the right to take appropriate action, including but not limited to:
- Charging the applicable shipping fees
- Charging re-shipping fees
- Charging operational processing fees
- Deducting any previously disclosed non-refundable charges
- Handling the order in accordance with BANKO's policies and applicable laws
Partial Shipments
Where operationally necessary, BANKO reserves the right to ship any order:
- In full;
- Partially;
- In multiple stages; or
- As multiple independent shipments.
Such arrangements may be made based on product availability, readiness, or operational requirements and shall not constitute a breach of any obligation.
Operational or Logistical Delays
Shipping and delivery times may be affected by operational, technical, logistical, or external circumstances.
The Customer acknowledges and agrees that all delivery estimates are approximate in nature and shall not constitute guaranteed delivery deadlines, subject to applicable laws and regulations.
Loss, Damage, or Shipping Issues
If any issue arises relating to shipping, delivery, loss, damage, or logistical disruption, the matter shall be handled in accordance with BANKO's operational procedures, applicable laws and regulations, the specific circumstances of the case, and the responsibilities of the relevant parties.
Delivery and Receipt
Delivery shall be deemed valid and complete upon delivery to:
- The approved shipping address;
- The designated recipient;
- An authorized recipient;
- Or in accordance with the shipping information provided by the Customer.
Upon successful delivery, responsibility for the order shall transfer in accordance with applicable laws and BANKO's governing policies.
Customer Non-Response
If BANKO needs to contact the Customer regarding shipping, delivery, verification, or completion of required information, and the Customer fails to respond within a reasonable operational timeframe, BANKO reserves the right to take any action it deems appropriate in accordance with its operational procedures, applicable policies, and governing laws.
Circumstances Beyond Our Control
BANKO shall not be liable for any delay, suspension, interruption, failure, or inability to complete shipping or delivery resulting from circumstances beyond its reasonable control, including, but not limited to:
- Shipping carriers;
- Logistics service providers;
- Technical failures;
- System outages;
- Weather conditions;
- Governmental or regulatory actions;
- Security-related circumstances;
- Force majeure events; or
- Any other relevant third-party circumstances.
Amendments to the Shipping & Delivery Policy
BANKO reserves the absolute right, at its sole discretion, to amend, modify, update, or replace this Shipping & Delivery Policy at any time as deemed appropriate.
Any amendments shall become effective upon their publication on the Website or upon the date specified by BANKO.
Governing Language
In the event of any discrepancy or inconsistency between the Arabic version of this Policy and any translated version, the Arabic version shall prevail and shall be the official version used for interpretation, implementation, and resolution of any dispute.
Governing Law
This Shipping & Delivery Policy shall be governed by and construed in accordance with the laws and regulations of the Kingdom of Saudi Arabia.
Any matter not expressly addressed in this Policy shall be subject to the applicable laws, regulations, and judicial authorities of the Kingdom of Saudi Arabia.
This completes the full English translation of your Shipping & Delivery Policy in a professional legal style suitable for publication on the BANKO website.